Closing Date: 5 September 2024
Join UNHCR as an ICT Intern based in Poland
Terms of Reference
UNHCR, the UN Refugee Agency, is offering a part-time internship with the ICT under the Admin Division at UNHCR Warsaw Country Office (CO). Established in December 1950, UNHCR is a global organization dedicated to saving lives, protecting rights and building a better future for asylum seekers, refugees, returnees, internally displaced communities and stateless people. Every year, millions of men, women and children are forced to flee their homes to escape conflict and persecution. UNHCR currently operates in over 130 countries, using its long expertise to protect and care for millions.
Organizational Context
The ICT Intern works under the direct supervision of a ICT Officer based in Warsaw CO. S/he has working relationships with UNHCR staff members in the office and other offices within the country. The ICT intern will have an opportunity to gain technical experience in the humanitarian sector. They will have a possibility to resolve basic service requests related to hardware and software systems such as Windows, Outlook, Microsoft Teams, SharePoint, etc. They would diagnose and resolve any issues with hardware, software, or connectivity and assist with scheduled service tasks, including equipment replacement, installation/de-installation, software installation, and LAN connections.
The Position
Referred part-time internship position is designed for individuals looking to gain practical experience in information technology within a humanitarian context. The intern will work under the guidance of the ICT Officer and primarily support the Admin/Finance Unit by addressing basic service requests related to hardware and software systems, diagnosing connectivity issues, and assisting with inventory management of IT equipment.
The ideal candidate for this UNHCR internship should meet the following criteria:
1- Education: Must be a graduate or undergraduate student in a technical field, engineering, or a related discipline.
2- Technical Skills: Proficiency in Microsoft Office applications (including Access, Excel, Word, PowerPoint, and Outlook) are essential, Web and Mobile applications designing handful experience is also required. Familiarity with IT hardware and software troubleshooting is preferred.
2- Language Proficiency: Fluency in Polish is required, along with a good command of spoken and written English.
4- Personal Attributes: Candidates should demonstrate proactiveness, flexibility, adaptability, and excellent interpersonal skills, enabling them to work effectively in a multicultural environment.
Duties and Responsibilities
1. Develop MS-SharePoint Dashboard to Support Admin/Finance Unit :
The intern would be responsible for developing an intranet service portal, similar to the existing ICT portal, to serve as a document repository. This would include statistical reports for the Admin/Finance Unit and potentially extend to other units like Supply and Programme. The intern would also provide general support as needed.
2. Provide Valuable Assistance with Hardware and Software ICT Support :
The intern would help resolve basic service requests related to hardware and software systems such as Windows, Outlook, Microsoft Teams, SharePoint, etc. They would diagnose and resolve any issues with hardware, software, or connectivity and assist with scheduled service tasks, including equipment replacement, installation/de-installation, software installation, and LAN connections.
3. Help with ICT Equipment Management and Inventory :
The intern would assist with unpacking, organizing, and storing incoming ICT equipment and accessories. They would help conduct physical verification of IT equipment and inventory counts of IT accessories, and assist in sorting, compiling, and storing equipment in accordance with work orders and equipment condition.
Minimum Qualifications Required
In order to be considered for an UNHCR internship, candidates must meet the following eligibility criteria:
– Be either a recent graduate (having completed their studies within two years of applying) or a current student in a graduate/undergraduate school programme from a university or higher education facility accredited by IAU/UNESCO; and
– Have completed at least two years of undergraduate studies in a field relevant or of interest to the work of UNHCR.
– Language skills requirements: English (at least B2), Polish (at least B2)
Desirable Qualifications and Skills
– Familiarity with IT hardware and software troubleshooting, in addition to networking basics.
– Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Access.
– Handful experience in web and mobile applications designing.
– Proactiveness, flexibility, adaptability, and excellent interpersonal skills to work effectively in a multicultural environment.
– Knowledge of designing tools to produce visually attractive documents will be an added advantage.
Conditions
Interns receive a monthly Food and Local Transportation Allowance (the Allowance), calculated in USD and normally payable in local currency via bank transfer. The monthly amount of the Allowance is: 50% of the monthly net salary of the GS level 3 step 1 in “H” duty stations.
Upon completion of the internship, interns are provided with an official UNHCR attestation letter and upon request and agreement with the supervisor a letter of recommendation. The incumbent will be required to hold a valid medical insurance covering the full period of the internship.
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