Are you passionate about Travel & Tourism? Join the World Travel & Tourism Council as an Events Coordinator
Closing Date: Not Specified
Are you passionate about Travel & Tourism? Join the World Travel & Tourism Council as an Events Coordinator
About the job
Are you passionate about Travel & Tourism? Join World Travel & Tourism Council to maximise the inclusive and sustainable growth of the Travel & Tourism sector through strategic relationships with governments, destinations, communities and other key stakeholders. World Travel & Tourism Council helps spread the power of sustainable Travel & Tourism and the benefit it can have on livelihoods and communities across the globe.
World Travel & Tourism Council (WTTC) is looking to recruit an Events Coordinator. This is a highly visible role focused on the successful planning and delivery of WTTC in-person and virtual events programme. The Events Coordinator role will require a passion for teamwork, a focus on customer service above all else, and a keen sense of detail, organisation and collaboration.
You will work alongside a small team planning multiple events at the same time, whilst working with multiple stakeholders and vendors conducting the pre-planning required to organise and deliver events. This is an amazing opportunity to play a key role in a fast-paced environment with great benefits and a supportive culture. Some international travel will be required to support WTTC events including 1-2 weeks overseas for the Global Summit.
Key Responsibilities:
Events Marketing
- Manage all aspects of event registration systems, event websites and event marketing and data collection communications
- Point of contact for delegate enquiries
- Maintain and update event management system (Cvent) and CRM (Salesforce)
- Produce regular registration and email reports
Events Administration
- Liaise with Global Summit event host to book and manage the allocation of accommodation as per the MOU (including WTTC staff, speakers, contractors, media)
- Liaise with Global Summit event host to book and manage the allocation of complimentary flights as per the MOU (including WTTC staff and others as required)
- Liaise with Global Summit event host to manage and oversee transfer logistics
- Setting up and managing webinars and virtual meetings using Zoom webinar
- Support with operational event elements including registration, venue sourcing, on-site documents and post-event reporting.
Event Management
- Managing the end-to-end project co-ordination of WTTC webinars working in collaboration with the programme and marketing teams
- Assist or lead event projects as required
- Assist Events Manager with event budgets as required, including initial budget estimates and tracking all supplier costs throughout the event
- Provide event production, operations and logistics support to Events Manager as required, including liaison with: Event hosts, WTTC contracted event suppliers, Venues, PCOs and DMCs.
- Provide event administration support to Events Manager for event tendering processes and liaison with potential event host.
- Attend site visits to event locations.
- Attend selected events, managing or providing support in event marketing, administration and operations management on-site
Knowledge
- Proven experience in co-ordinating and administering large events with complex logistics elements, both virtual and in-person (global event experience an advantage)
- Experience in venue finding
- Experience with event registration platforms (Cvent preferred)
- Experience of CRMs (Salesforce preferred)
- Experience of webinar platforms (Zoom preferred)
- Experience of co-ordinating projects and budgets
- Onsite delivery of large events, international advantageous
- High level of IT literacy to provide basic support functions
- Experience within the Travel Industry advantageous
Skills
- High level of organisation, planning and time management skills
- High level of accuracy and attention to detail
- Excellent communication skills both verbal and written
- Ability to build good relationships with internal and external stakeholders
- Demonstrable experience of dealing sensitively and professionally with senior level contacts
- Solutions driven
- Fluent in English
- Fluent in a second language would be an advantage
- A Bachelor’s degree or equivalent preferred
- Proficient in MS Office, including PowerPoint and Excel
- Knowledge of Microsoft Teams administration and management
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